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N714 Remark Code: Missing Report

N714 means the payer required a report to support this claim and did not receive one. It commonly accompanies CARC 252 or CARC 16, and the claim can usually be reprocessed once the requested report is submitted.

Quick facts

Code
N714 (RARC N714)
Status
Active In use since March 1, 2014.
Code set
Remittance Advice Remark Codes (RARC)
Group codes
  • CO (Contractual Obligation): The amount is withheld as the provider's responsibility until the report is received. It is not billable to the patient.
  • OA (Other Adjustment): Occasionally used while the claim is pended or closed for missing records. Treat it as a documentation issue, not patient balance.
Official description
Missing report.
X12 Remittance Advice Remark Codes, retrieved September 25, 2026
Last verified
against the official X12 list.

What N714 means

N714 tells you a report was a condition of payment and the payer had none on file when it adjudicated. The service itself may be fully covered; the payer simply could not confirm it without the written report that normally documents it.

Payers use this remark when their policy or a pre-payment review calls for a report and the claim arrived without one, or when a request for records went unanswered. Expect to see it alongside CARC 252 (attachment required), CARC 163 (referenced attachment not received), or CARC 226 (requested information not provided).

Common causes

  • The service is on a payer list that requires a report, and the claim was billed without it.
  • The claim said documentation would follow, but it was never sent or went to the wrong address or fax.
  • A records request was mailed to an old address or routed to the wrong department.
  • The report was not finalized when the claim dropped, so nothing could be sent.

How to fix it

  1. Identify the report. Use the payer’s letter, portal, or a phone call to confirm which report and which date of service.
  2. Confirm it is final and signed before sending it.
  3. Submit it with identifiers (claim number, member ID, date of service) using the payer’s attachment process.
  4. Follow the payer’s reprocessing route. Some reopen automatically; others require a reconsideration or a corrected claim with resubmission code 7.
  5. Watch the deadline. Records requests and reconsiderations have time limits that vary by payer.

How to prevent it

Hold claims for services that routinely need reports until the report is signed, and route payer records requests to a single owner with a due date. Reviewing your N714 volume by payer and service in an ERA analysis shows which services should carry a report on first submission.

Codes that may appear with N714

  • CO-252 (An attachment/other documentation is required to adjudicate this claim/service.): The claim needs an attachment, and N714 identifies it as a report.
  • CO-163 (Attachment/other documentation referenced on the claim was not received.): The claim indicated a report would follow, but the payer never received it.
  • CO-226 (Information requested from the Billing/Rendering Provider was not provided or not provided timely or was insufficient/incomplete.): The payer asked the provider for information and it was not provided, or not in time.
  • N713 (Incomplete/invalid report.): A report was received but was incomplete or invalid.
  • N712 (Missing summary.): The missing item is a summary rather than a report.
  • N457 (Missing Diagnostic Report.): Missing diagnostic report, a more specific version of the same gap.
  • M29 / M30 / M31 (Missing operative, pathology, and radiology reports.): Named report types that payers use when they know exactly which report is absent.

N714 FAQ

Why didn't the payer say which report it needs?

N714 is a generic code. Payers that use it often send a separate request letter or portal message naming the report. If you cannot find one, call and ask.

Is N714 a rejection or a denial?

It appears on a processed remittance, so the claim was adjudicated and denied or reduced. It is not a front-end rejection, so the fix is supplying the report rather than simply resending the claim.

What if the report was sent electronically?

Confirm the attachment was actually linked to the claim. Electronic attachments sometimes fail to match because the claim number or attachment reference was missing.