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N102 Remark Code (Deactivated): Records Not Received

N102 meant the claim was denied without reviewing the medical or dental record because the records the payer requested were not received, or not received on time. X12 deactivated it without naming a replacement.

X12 deactivated RARCN102 on July 1, 2016. Payers should no longer use it on new remittances, but it can still appear on older ERAs, corrected claims, and appeals.

Code: N102 (RARC N102)
Status: Deactivated StoppedJuly 1, 2016 (in use since October 31, 2001).
Code set: Remittance Advice Remark Codes (RARC)
Group codes: CO (Contractual Obligation): Paired with CO denials; responding to the records request was the provider's responsibility.
Official description: This claim has been denied without reviewing the medical/dental record because the requested records were not received or were not received timely.
X12 Remittance Advice Remark Codes, retrieved September 25, 2026
Last verified: September 24, 2026 against the official X12 list.

What N102 meant

Remark N102 explained a denial that had nothing to do with the care itself. The payer had asked for medical or dental records, the records did not arrive or arrived too late, and the payer closed the claim without reviewing it. The claim was denied by default.

What replaced it

X12 did not name a successor. Today the same outcome is typically reported with CARC CO-226, information requested from the provider was not provided or not provided timely. Remark N366 tells providers the claim can be reopened if the information is sent within a stated time. A related remark, N735, covered adjustments made without record review and has also been retired.

If you still see N102

It was used until the mid-2010s, so it may appear on claims still in appeal. Find the original request, send the complete records through the payer’s reopening or appeal channel, and keep proof of submission.

CO-226 (Information requested from the Billing/Rendering Provider was not provided or not provided timely or was insufficient/incomplete.): Information requested from the billing or rendering provider was not provided, not provided timely, or was insufficient.
N366 (Requested information not provided.): Requested information not provided; the claim will be reopened if the information is submitted within the stated time.
N735Deactivated (Adjustment without review of medical/dental record because the requested records were not received or were not received timely.): A later, also deactivated remark for adjustments made without record review.

N102 FAQ

Can a claim denied this way still be paid?

Often, if you send the records through the payer's reopening or appeal process within its time limits. The claim was never reviewed on its merits.

How do I prevent these denials?

Track records requests from payers as tasks with due dates, respond through a method that gives proof of delivery, and confirm receipt.

Important: read before using this information

This page is general educational information about a standard industry code set. It is not medical billing, coding, legal, reimbursement, or compliance advice, and it does not create a professional or advisory relationship with ClaimsRevenue.

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